Internet progressive development makes more and more companies realize the necessity of having their own web site via which they can present and promote their products or services. Besides, most companies see a web site as a useful communication channel with their targets. Simultaneously, we are witnessing another trend, encouraged by Internet progress and it’s the appearance of so called “Freelancers”. It the field of IT sphere, a freelancer is a person with certain technical abilities who is hired to take part in a web product development. But the term is not always correctly interpreted by clients. Besides, freelancers are indirectly engaged to the projects. So, in the end, the product often is mediocre and the clients are disappointed. Indeed, many people are attracted by prices like 150 levs or 300 levs but for a professionally developed web site, these prices are unrealistic. The reason for these low prices is hidden in the ready-made templates that lack any customized functionality. Besides, free, ready-made content management systems are used, which means that the final product is not designed and developed according to client’s requirements. What’s more, a freelancer cannot offer its client a long term partnership like web site support, optimization, and additional modules development. It means that the client spend additional money for web support and changes and in the end, the price of the final product is much higher that expected.

What “personal attitude towards clients” means?

Personal attitude in business communication is an important precondition for clients’ satisfaction. It’s really difficult to make a client believe that we are going to create a product that surpasses one’s expectations. The main reason is psychological – in fact we sell something that at first can’t be touch or seen. That’s why, communicating with our clients, we insist on establishing close friendly relationships. It helps us to prove them that we’ll take care to fulfill all their requirements and expectations. That’s why our team has established clear principles of effective work:

• A working meeting to get acquainted with the clients requirements;

• Discussing the ideas for site vision and functionality along with the client;

• Suggesting new site features that may be useful for the client;

• Designing the visual concept;

• Presentation of the visual concept so that the clients get a better idea of how the final product will look like;

• Correcting the design (if any corrections are necessary);

• Receiving final approval of the design;

• Implementation of the designed visual concept;

• During the developing process, the client is able to follow the working stages thought a special client log in.

• Presentation of the finished project.

Our clients are important for us....

It’s quite curious that this winter appeared to be tourist for our team. The reason is that many from our clients are tourist agencies. One of them is Retur – a big tourist agency for which we developed several complex sites. Spa-hoteli.com, for example, is one of Webmedia most interesting and labour-intensive projects. SPA HOTELI is a portal web site but in comparison to many other web portals, it features complex functionality that is specially developed to meet the needs of our client. The site conception aims to offer a unifying platform for the one of the most popular SPA hotels in Bulgaria. Thanks to this site, customers are able to search through a great data with hotels, offers, excursions. No matter whether they need a SPA hotel near the seaside, in mountains or in a city, customers can easily find and reserve they stay.

The most remarkable feature SPA HOTELI web site is their unique centralized administrative system that allows the management of numerous sites. This system is developed by Webmedia, especially for Retur. The complex centralized system is interesting for its ability to allow the authorized administrators to change regularly the content of the several other sites that are connected with SPA HOTELI.

Another important project that is developed in the moment is Moetopatuvane.com web site. We can bravely say that it’s about to become a new kind of social network. The project is remarkable because it has a great potential to turn into a favorite online place for all passionate travel lovers. Users will be able to describe the destinations they have visited. All users will be able to vote for these travel notes and to mark them as “Favorite”. Besides, users will be able to add friends and to communicate in real time. But what’s most exacting is the fact that everyone who loves traveling will be able to get interesting information and to see a lot of pictures for almost any place in the world. Moetopatuvane.com is an online continuation of Moeto patuvane magazine.